PRIVACY POLICY

Black Ocean Limo Service (“Black Ocean,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit blackoceanlimoservice.com, make a reservation, contact us, or use our private transportation services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you make a reservation, request a quote, contact us, or use our transportation services, we may collect information such as:

Full name
Email address
Phone number
Pickup and drop-off addresses
Date and time of service
Flight information for airport transfers
Passenger count and luggage details
Vehicle preference
Special requests or trip notes
Payment-related information processed through our secure booking or payment provider

We do not intentionally request more personal information than is necessary to provide, manage, and support your transportation service.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website or traffic source
Cookies and similar tracking technologies

This information helps us understand website performance, improve user experience, and maintain website security.

1.3 Information from Third Parties

We may receive information from third-party service providers that help us operate our business, including booking platforms such as RideBits, payment processors, advertising platforms, and analytics providers such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

Process, confirm, and manage reservations
Communicate booking confirmations, reminders, updates, and service details
Track flights and adjust airport pickup timing when applicable
Coordinate chauffeurs, dispatch, vehicle assignment, and trip logistics
Process payments securely through third-party payment providers
Provide customer support
Respond to questions, quote requests, and service inquiries
Improve our website, booking process, and customer experience
Send promotional offers or updates only where permitted and with appropriate consent
Prevent fraud, unauthorized activity, and misuse of our services
Protect the safety of passengers, chauffeurs, and staff
Comply with legal, regulatory, insurance, tax, and business record obligations

3. Payment Information

Payment information may be collected and processed through secure third-party booking or payment platforms. Black Ocean Limo Service does not store full credit card numbers on its own website servers.

Payment processors may collect and process payment information in accordance with their own privacy policies, security standards, and terms of service. We recommend reviewing the privacy practices of any third-party payment provider used during your reservation.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only when necessary to operate our business, provide transportation services, or meet legal requirements. This may include sharing information with:

Chauffeurs and dispatch staff to fulfill your booking
Booking platforms such as RideBits to manage reservations
Payment processors to process payments securely
Analytics providers to understand website usage and performance
Advertising platforms where marketing cookies or consent-based advertising tools are used
Customer support or business service providers that help us operate our company
Legal authorities, when required by law, court order, subpoena, government request, or regulatory obligation
Business successors in the event of a merger, acquisition, restructuring, transfer, or sale of assets

We only share the information reasonably necessary for the purpose involved.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality, analyze website traffic, support booking features, and deliver relevant advertising.

Cookies are small data files stored on your browser or device. We may use:

Essential cookies needed for website functionality, booking features, security, and session management
Analytics cookies to understand how visitors use our website, including tools such as Google Analytics
Marketing cookies to support advertising, remarketing, and campaign measurement through platforms such as Google Ads or Meta Ads

Analytics and advertising tools may collect information such as device details, browser activity, page visits, traffic sources, and interactions with our website. This information may be aggregated, de-identified, or processed by third-party providers depending on their settings and policies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, booking features, or user experience. Where required by law, we will request consent before using non-essential cookies.

6. SMS, Calls, and Service Communications

If you provide your phone number, we may use it to contact you about your reservation, chauffeur coordination, pickup details, flight updates, delays, lost items, or other service-related matters.

Service-related calls or messages may be necessary to complete your transportation request. Promotional text messages or marketing communications will only be sent where permitted and with appropriate consent. You may opt out of marketing communications at any time.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support accounting, tax, insurance, or regulatory requirements.

Booking records are typically retained for a minimum of three (3) years, unless a longer retention period is required or permitted by law.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely retain it in accordance with our business and legal obligations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include SSL encryption, secure payment processing, access controls, limited internal access, and trusted third-party service providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

In the event of a data breach affecting personal information, we will take appropriate steps to investigate, respond, and notify affected individuals or authorities where required by applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Opt out of marketing communications
Request a copy of your information in a portable format, where applicable
Limit or object to certain uses of your information, where applicable

To exercise your privacy rights, contact us at:

blackoceanlimoservice@gmail.com

We may need to verify your identity before processing certain requests. Some requests may be limited by legal, business, safety, tax, accounting, insurance, or recordkeeping obligations.

10. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send offers, service updates, or related transportation information.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the message or by contacting us directly. Even if you opt out of marketing communications, we may still send service-related messages about active or past reservations.

11. Third-Party Links and Services

Our website may contain links to third-party websites, booking tools, payment processors, advertising platforms, or other services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.

We encourage you to review the privacy policies of any third-party service before providing personal information.

12. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect online personal information from children under 13 without appropriate parent or guardian involvement.

We may offer transportation services involving children, including Safe Ride for Kids services, but these services must be booked, authorized, and managed by a parent, legal guardian, or responsible adult.

If you believe a child has provided personal information to us without appropriate consent, please contact us at blackoceanlimoservice@gmail.com, and we will take reasonable steps to delete the information where required.

13. Legal Compliance and Safety

We may use or disclose personal information when we believe it is necessary to comply with applicable law, enforce our policies, respond to legal requests, protect our rights, prevent fraud, support insurance or safety claims, or protect passengers, chauffeurs, staff, and the public.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Business Name: Black Ocean Limo Service
Website: blackoceanlimoservice.com
Email: blackoceanlimoservice@gmail.com
Phone: +1 (551) 733-0111
Business Address: 266 Clinton Ave, Clifton, NJ 07011, United States
Service Areas: New Jersey and New York City
Hours: 24/7