TERMS & CONDITIONS

Please read these Terms and Conditions (“Terms”) carefully before using blackoceanlimoservice.com or booking transportation services with Black Ocean Limo Service (“Black Ocean,” “we,” “us,” or “our”).

By accessing our website, requesting a quote, making a reservation, or using our transportation services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Services

Black Ocean Limo Service provides private luxury transportation services, including but not limited to:

Airport transfers for arrivals and departures
Corporate and executive transportation
Wedding and event transportation
Hourly chauffeur service
Point-to-point transfers
Long-distance private transfers
Group transportation
Senior medical transportation
Safe rides for children
Cruise port transportation
Night-out and special occasion transportation

Services are available 24/7, subject to vehicle availability, chauffeur availability, route conditions, and confirmed reservation details.

2. Reservations and Bookings

2.1 Making a Reservation

Reservations may be made through our website using the RideBits booking platform, by phone at +1 (551) 733-0111, or by email at blackoceanlimoservice@gmail.com.

A reservation is not confirmed until you receive a booking confirmation from Black Ocean Limo Service or its authorized booking platform.

2.2 Accuracy of Booking Information

You are responsible for providing accurate and complete booking details, including:

Pickup address
Drop-off address
Date and time of service
Passenger count
Luggage count
Flight number and airline, where applicable
Contact information
Special instructions
Stops, waiting time, or return trip needs

Black Ocean Limo Service is not responsible for delays, missed pickups, missed flights, additional charges, or service issues caused by inaccurate, incomplete, or late information provided by the customer.

2.3 Advance Booking

We recommend booking at least 24 hours in advance whenever possible. Same-day and last-minute reservations are subject to vehicle and chauffeur availability and may be subject to additional fees.

2.4 Reservation Changes

Changes to pickup time, location, destination, passenger count, vehicle type, stops, or trip schedule are subject to availability. Additional charges may apply if the change affects route length, waiting time, vehicle assignment, tolls, parking, airport fees, or chauffeur scheduling.

3. Payment

3.1 Payment Terms

Payment is required at the time of booking unless otherwise agreed in writing. We accept major credit cards and any other payment methods shown during checkout.

All prices are listed and charged in United States Dollars (USD).

3.2 Pricing and Quotes

Quoted prices are based on the information provided at the time of booking. Final pricing may change if the ride details change or if additional services are requested.

Additional charges may apply for:

Extra waiting time beyond the complimentary wait period
Additional stops not included in the original reservation
Route changes or extended mileage
Tolls, parking, airport fees, or surcharges
Last-minute itinerary changes
Cleaning fees for spills, stains, odors, or vehicle soiling
Damage to the vehicle
Meet-and-greet service, where applicable
After-hours, holiday, peak-demand, or special-event service, where applicable

3.3 Gratuity

Chauffeur gratuity is not included unless clearly stated in the quote, invoice, or booking confirmation. A gratuity of 15% to 20% is appreciated but not mandatory unless included as part of a confirmed booking package.

3.4 Payment Processing

Payments may be processed through secure third-party payment providers or booking platforms. Black Ocean Limo Service does not store full credit card numbers on its own website servers.

4. Cancellation and Refund Policy

4.1 Standard Cancellations

Unless otherwise stated in your booking confirmation, the following cancellation policy applies:

Cancellations made 24 hours or more before scheduled pickup: Full refund
Cancellations made 12 to 24 hours before scheduled pickup: 50% refund
Cancellations made less than 12 hours before scheduled pickup: No refund

Refunds may take several business days to appear, depending on your payment provider or bank.

4.2 No-Show Policy

A booking may be treated as a no-show if the passenger is not present at the designated pickup location within the applicable waiting period and has not contacted Black Ocean Limo Service.

No-shows are non-refundable.

4.3 Airport Pickup Wait Time

For airport arrivals, we provide 45 minutes of complimentary wait time from the actual flight landing time, based on flight tracking where available.

After the complimentary wait period, additional waiting charges may apply.

4.4 Standard Wait Time

For non-airport pickups, we provide 15 minutes of complimentary wait time from the scheduled pickup time.

After the complimentary wait period, additional waiting charges may apply.

4.5 Delayed Flights

For airport pickups, we may track flight status when a valid flight number is provided. Flight tracking helps adjust pickup timing, but passengers are still responsible for providing accurate flight information and remaining reachable after landing.

4.6 Cancellations by Black Ocean Limo Service

In rare cases, Black Ocean Limo Service may need to cancel or adjust a booking due to vehicle breakdown, severe weather, unsafe road conditions, chauffeur emergency, service disruption, or circumstances beyond our reasonable control.

If we cancel a confirmed booking and cannot provide a suitable alternative, you will receive a full refund or the option to reschedule at no additional cost.

5. Passenger Conduct

Passengers must treat chauffeurs, vehicles, and company staff with respect.

Black Ocean Limo Service reserves the right to refuse service or terminate a trip without refund if a passenger:

Behaves in an abusive, threatening, aggressive, or unsafe manner
Engages in illegal activity
Is intoxicated to a level that creates risk to the passenger, chauffeur, vehicle, or others
Refuses to wear a seatbelt
Smokes or vapes inside the vehicle
Damages the vehicle
Harasses or distracts the chauffeur
Attempts to exceed legal passenger capacity
Violates applicable laws or safety requirements

Passengers are responsible for any damage, cleaning costs, repair costs, lost time, or related expenses caused by their conduct or the conduct of anyone in their party.

6. Vehicle and Fleet

Black Ocean Limo Service will make reasonable efforts to provide the vehicle type selected or requested at the time of booking.

We reserve the right to substitute a vehicle of equal or greater value due to vehicle availability, maintenance, breakdown, safety concerns, scheduling needs, or unforeseen circumstances.

Our vehicles are:

Regularly inspected and maintained
Cleaned before scheduled trips
Operated by professional chauffeurs
Assigned based on passenger count, luggage needs, and reservation details

Vehicle capacity may vary based on luggage size, passenger needs, child seats, personal items, and comfort requirements. Customers should provide accurate passenger and luggage details before booking.

7. Safety Requirements

Passenger safety is a priority.

All passengers are required to wear seatbelts while the vehicle is in motion. Child passengers must use approved car seats, booster seats, or child restraint systems as required by applicable law.

Parents or guardians are responsible for providing legally required child safety seats unless arrangements have been made with Black Ocean Limo Service in advance and confirmed in writing.

Smoking, vaping, illegal substances, and unsafe behavior are strictly prohibited in all vehicles.

8. Safe Rides for Children and Senior Medical Transportation

Safe rides for children and senior medical transportation must be booked by a parent, legal guardian, responsible adult, authorized family member, or authorized representative.

Black Ocean Limo Service provides private transportation only. We do not provide medical care, emergency medical services, physical assistance beyond ordinary transportation support, or professional supervision unless separately agreed and legally permitted.

For medical emergencies, call 911 or the appropriate emergency service.

9. Lost and Found

Black Ocean Limo Service is not responsible for items left in vehicles.

If you believe you left an item in one of our vehicles, contact us as soon as possible at +1 (551) 733-0111 or blackoceanlimoservice@gmail.com.

We will make reasonable efforts to locate and return lost items, but we cannot guarantee recovery. Customers may be responsible for delivery, shipping, return-trip, or handling costs related to returning lost property.

10. Delays and Service Interruptions

Travel times are estimates only. Black Ocean Limo Service is not responsible for delays caused by:

Traffic
Road closures
Weather
Accidents
Police activity
Airport congestion
Construction
Vehicle restrictions
Mechanical issues
Events or crowd control
Acts of God
Circumstances beyond our reasonable control

Customers are responsible for booking with enough time to reach airports, appointments, events, cruise ports, and other time-sensitive destinations.

11. Limitation of Liability

To the fullest extent permitted by law, Black Ocean Limo Service shall not be liable for:

Missed flights, trains, cruises, appointments, meetings, or events
Delays caused by traffic, weather, road conditions, or circumstances beyond our control
Loss, theft, or damage to personal belongings
Indirect, incidental, special, punitive, or consequential damages
Customer errors in booking details
Third-party platform, payment processor, airline, airport, or event-related issues

Our total liability for any claim arising from a specific booking shall not exceed the amount paid for that booking.

Some jurisdictions may not allow certain limitations of liability, so some limitations may not apply to you.

12. Customer Responsibilities

By booking with Black Ocean Limo Service, you agree to:

Provide accurate reservation information
Be ready at the scheduled pickup time
Remain reachable using the phone number provided
Notify us promptly of changes or delays
Ensure passengers follow safety rules
Provide required child safety seats unless otherwise confirmed
Respect the chauffeur and vehicle
Pay all confirmed charges, additional fees, and damage or cleaning costs where applicable.

13. Website Use

You agree not to misuse our website, booking tools, forms, content, or communication channels.

You may not:

Attempt unauthorized access to our website or systems
Submit false, misleading, or fraudulent booking information
Interfere with website security or functionality
Copy, scrape, reproduce, or misuse website content without permission
Use the website for unlawful or abusive purposes

We reserve the right to restrict access to our website or services if misuse is suspected.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Please review our Privacy Policy at:

blackoceanlimoservice.com/privacy-policy

15. Intellectual Property

All content on our website, including text, images, graphics, logos, layout, design elements, and software, is owned by or licensed to Black Ocean Limo Service and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or create derivative works from our website content without prior written permission.

16. Third-Party Services

Our website may use third-party booking platforms, payment processors, analytics tools, advertising platforms, maps, or other service providers.

We are not responsible for the actions, policies, errors, downtime, payment processing delays, or privacy practices of third-party services. Use of third-party platforms may be subject to their own terms and privacy policies.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

18. Dispute Resolution

If a dispute arises, we encourage you to contact us first at blackoceanlimoservice@gmail.com so we can try to resolve the matter informally.

If the dispute cannot be resolved informally, it may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, unless applicable law requires another process.

Any arbitration or legal proceeding shall take place in New Jersey, unless otherwise required by law.

19. Changes to These Terms

We may update or modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after the updated Terms are posted means you accept the revised Terms.

20. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Business Name: Black Ocean Limo Service
Website: blackoceanlimoservice.com
Email: blackoceanlimoservice@gmail.com
Phone: +1 (551) 733-0111
Business Address: 266 Clinton Ave, Clifton, NJ 07011, United States
Hours: 24/7